Frequently Asked Questions (FAQ's)

Where can I find a physical showroom for Crafted Beds?
We do not have a physical showroom. We are direct manufacturers and our goods are produced in our factory, located in the heart of Yorkshire.

The reason we don’t have a showroom is that we believe in creating affordable luxury beds for our customers. By not having a showroom, we are able to cut our costs and in turn our customers are able to save up to 70% when buying with us as compared to high street brands.

How long does delivery take?
Delivery usually takes up-to 3 weeks. Oliver and Sons collection orders can take up-to 6 weeks to be delivered.

What happens if I am not available at home during the time of delivery?
Deliveries are scheduled with advance notice so that you can make the necessary arrangements for receiving your order.

What are the charges for delivery?
We offer free mainland delivery on all our items. If you are located outside the mainland, you can email us at sales@craftedbeds.co.uk to know about our delivery charges.

Will my item be taken to the room of my choice?
We offer doorstep delivery for our goods unless the customer opts for assembly, in which case, the item will be taken to the room.

How should I decide the colour and fabric?

Each room has a different decor and aesthetic. We have a huge variety of colours and fabrics for you to choose from. We are sure you will find something that complements your room.

We, however, understand that it can be a bit overwhelming for you to pick and choose from our wide variety, hence we offer upto 5 free fabric swatches to help you decide.

Please allow for slight variations in the fabric and colour. We try to stick to one supplier, but occasionally, due to unavailability, we may be forced to source from another supplier.

Will the fabric used for my order be the same as the swatch fabric?
Yes, in most cases, it will be close to the swatch fabric. There might be a slight variation in shade owing to the fabric being dyed and treated for fire regulation.

I like a fabric that you don't stock. Can you source it?
We, at Crafted Beds offer a wide range of fabrics. If you have seen something that we don’t stock, let us know and we will try our best to make it available for you.

Will the bed I purchase look exactly as it is shown in the picture?
Yes! Our beds sell based on real customer photos. Follow us on Instagram to see photos shared by our customers and take inspiration. Follow us on Instagram @craftedbeds

Does your Instagram page have real customer photos?
Yes, all photos you see on our Instagram are shared by our customers.

Do you take old beds away?
We do not offer bed disposal services at the moment. This may change in the near future.

What if I am not happy with my purchase?
100% customer satisfaction is our motto. Our customers often recommend us to their friends and family. In the rare case that you aren’t satisfied with your purchase, get in touch with us and we will try our best to accommodate your requests and make you happy!

Do you offer next day delivery?
We do not offer next day delivery since our luxury beds are bespoke or made to order. As the saying goes, “Rome wasn’t built in a day”, so are our beds made with painstaking care for our customers.

If, however, you need the bed early, please get in touch with us and our production team will consider and try to accommodate your request.